I just finished reading a post at Mona Nomura’s Pixel Bits site, where she outlines her successful route to getting refunds for two iPhone apps that didn’t come up to scratch.
The article made me realize I have never actually sought a refund for an iPhone app, although I’ve had a fair few where I probably should have done so, and I would have no idea how to go about it if not for Mona’s post.
Check out Mona’s post HERE for all the details on how to ask for an iPhone app refund.
Have any of you used this method before? What are your experiences with iPhone apps and refunds?
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{ 4 comments… read them below or add one }
I had the exact same experience with the same app and the same technique. Very positive experience with the iTunes store staff.
Good to hear that – nice to know Apple is doing well in this area.
So… you use the same method of requesting help as you do with any other iTunes purchases… that makes sense. Like Tim, I've also experienced excellent service with Apple from sales reps to care reps to technicians. That's definitely one of the reasons that contributes to my being a frequent Apple customer.
Most of my support / CS experiences have been positive ones as well.
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